How to Find & Contact Your Lender

Don’t know who your lender is?

Check your monthly mortgage billing statement
Check your payment coupon book

Don’t know how to reach your lender?

Check your phone book
Search on the Internet
Search using the MERS (Mortgage Electronic Registration System) ServicerID web tool - MERS® ServicerID is a fast and free tool to identify the servicer of any loan registered on the MERS® System.
Use the list below

HOPE NOW Servicer Telephone Numbers

Have your account number ready when calling.

Servicer	Hotline

Aurora Loan Services	800-550-0509
Avelo Mortgage, LLC	866-992-8356
Bank of America	800-846-2222
Carrington Mortgage Services	800-790-9502
CitiFinancial/Citi Trust Bank	800-422-1498
CitiMortgage Conv/FNMA	800-695-0384
CitiMortgage/Gov’t & Freddie Mac	866-272-4749
CitiResidential Customer Care	800-430-5262
Countrywide Home Loans	800-669-6650
EMC Mortgage, Inc.	877-362-6631
First Horizon Home Loans	800-364-7662
GMAC/Homecomings/ResCap	800-799-9250
Home Loan Services, Inc. (dba First Franklin Loan Services and NationPoint Loan Services)	800-500-5022
HomEq Servicing	888-270-6663
HSBC Consumer Lending	800-333-5848
HSBC Mortgage Services	800-365-6730
HSBC Mortgage Corporation	888-648-3124
IndyMac Bank	800-880-6848
JPMorgan Chase Prime Loans	800-446-8939
JPMorgan Chase Non-Prime	877-838-1882
JPMorgan Chase Home Equity	866-582-5208
JPMorgan Chase Default HPO Help Line	866-345-4676
Litton Loan Servicing	800-999-8501
National City Mortgage Corporation	800-523-8654
Nationstar Mortgage, LLC	888-480-2432
Ocwen Loan Servicing, LLC	877-596-8580
Option One Mortgage Corporation	888-275-2648
Saxon Mortgage Services	888-325-3502
Select Portfolio Servicing	888-818-6032
SunTrust Mortgage, Inc.	800-443-1032
Washington Mutual, Inc.	866-926-8937
Wells Fargo Home Mortgage	877-216-8448
Wells Fargo Financial	800-275-9254
Wilshire Credit Corporation	888-917-1050

Need to file a complaint?

You can file a complaint if you think a bank or financial institution has been unfair or misleading, discriminated against you in lending, or violated a law or regulation.

To file a complaint, contact:

Federal Reserve Consumer Help
Federal Trade Commission, Division of Financial Practices
Financial Institutions Division – for State of Nevada chartered banks, trust companies, credit unions, thrifts, savings & loans
Division of Mortgage Lending - for Nevada licensed mortgage companies or brokers
Office of the Comptroller of the Currency (OCC) – for national banks (Bank of America, Wells Fargo, US Bank, Citibank, etc.)
National Credit Union Administration (NCUA) – for Federal credit unions
Office of Thrift Supervision (OTS)– for Federal thrifts

*Source: http://www.hud.gov/offices/hsg/sfh/econ/smhlend.cfm